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• Blur file preview Salesforce Messaging
  To hide sensitive files to the agents, Blur file preview feature can be used. Open and edit the Lightning record page. In the standard Enhanced Conversation component configuration, enable “Blur file preview”. Output: When the end users or customers send files, it will be blurred for the agents. This… Read more: Blur file preview Salesforce Messaging
• Salesforce Models API Feedback Gathering
  Salesforce Models API provides Apex classes and REST endpoints that can be used in your application to interact with the large language models (LLMs) from the Salesforce partners, including Anthropic, Google, and OpenAI. All the requests made to the Salesforce Models API go through the Einstein Trust Layer which… Read more: Salesforce Models API Feedback Gathering
• Salesforce Exception: No transfer destinations added
  Exception: Resolution: This exception occurs due to incorrect configuration in the Salesforce Presence Configuration for the Agents or Representatives. Check the “Transfer Destinations” section of the Presence Configuration. Reference Article: https://help.salesforce.com/s/articleView?id=service.messaging_agent_transfer_destinations.htm&type=5
• Invoke Google Vertex AI Agent from Salesforce Lightning Web Component
  In this Blog Post, I have used Salesforce Lightning Web Component to invoke the Google Vertex AI Agent. Please check the following for the prerequisites. Sample Code: Apex Controller: Lightning Web Component: HTML: JavaScript: js-meta.xml: Output:
• Invoke Google Vertex AI Agent from Salesforce Apex
  Prerequisites: 1. Remote Site Settings: In Salesforce Setup, add the Dialog Flow URL and Token URL. Make sure these remote site settings are active so that the Apex call to these endpoints will not fail. Here us-central1 is the Region Id or location id. If you are using a… Read more: Invoke Google Vertex AI Agent from Salesforce Apex
• Invoke Google Gemini API from Salesforce Agentforce
  In this Blog Post, I have used Agentforce Apex Agent Action to invoke the Google Gemini API for general searches. Sample Apex Class: Agentforce Agent Topic: Agentforce Apex Agent Action: Agentforce Agent Topics Configuration: Please add the Gemini API Endpoint URL in the Salesforce Remote Site Settings so that… Read more: Invoke Google Gemini API from Salesforce Agentforce
• Salesforce Einstein Opportunity Scoring
  Salesforce Einstein Opportunity Scoring helps us to prioritize the Opportunities that have the best chance of successful closures. Sales reps can work on work on Deals that have high chances of winning. Opportunity records are given a score from 1 to 99, which indicates how likely a deal is… Read more: Salesforce Einstein Opportunity Scoring

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