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• Salesforce Messaging for Web API Retrieve Conversation Transcript
  We have to do a GET request to the following endpoint to retrieve the Salesforce Messaging for Web Conversation Transcript. Prerequisite: 1. Setup Messaging Channel and Embedded Service Deployment. 2. Make sure “Let customers download their conversation transcripts” is enabled on the Messaging Channel. Endpoint: If you want to… Read more: Salesforce Messaging for Web API Retrieve Conversation Transcript
• Salesforce sObject type ‘AutomatedAction’ is not supported Exception
  Exception: Resolution: If you are a Salesforce Admin configuring Salesforce Agentforce Sales Development Representative Agent, you should assign the following permission sets to avoid this exception. These Permission Sets have crucial Permissions to setup and configure Salesforce Agentforce SDR Agent.
• Salesforce Agent API Stream Messages
  When you send a message using the streaming endpoint(POST HTTP Request), Salesforce Agent API sends back the responses using the server-sent event (SSE) protocol. Salesforce Agent API can be invoked synchronously too. Check the following Blog Post for Synchronous Salesforce Agent API processing. Pleas use the above Salesforce Agent… Read more: Salesforce Agent API Stream Messages
• Server-Sent Events (SSE) in Python
  In order to subscribe to the Server-Sent Events (SSE) in Python, we need sseclient. So, install it using the following command. In this example, we are listening to the Wikipedia’s Server-Sent Events. Sample Code: Output:
• Salesforce Agent API
  Salesforce Agent API can be used to invoke Salesforce Agentforce Agents using APIs. Configuration: 1. Create a Connected App in Salesforce Setup under App Manager. a. “Enable OAuth Settings” should be selected. b. For the Callback URL, use https://login.salesforce.com. c. For the Selected OAuth Scopes, select “Access chatbot services… Read more: Salesforce Agent API
• Invoke Salesforce Messaging for Web REST API using Python
  Salesforce Messaging for Web REST API helps us to connect to the Messaging Services via REST API. Check the following link for getting started with the Salesforce Messaging for Web REST API. In order to do REST API Calls, we need requests library. So, install it using the following… Read more: Invoke Salesforce Messaging for Web REST API using Python
• Salesforce Service Appointment Scheduling using Agentforce
  We can make use of Flow to create Salesforce Service Appointments from the Agentforce Agent. Appointment Topic Configuration: Fetch Asset Agent Action Configuration: Schedule Appointment Agent Action Configuration: Fetch Asset Flow: Schedule Appointment Flow: Output: Note: The Date and Time shared will be in GMT/UTC. So, you have to… Read more: Salesforce Service Appointment Scheduling using Agentforce

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