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• Salesforce Agentforce Voice Audio Files
  Learn exactly where Agentforce and Salesforce Service Cloud Voice store conversation audio files. Discover the SOQL queries and objects needed to access call recordings for your analytics pipelines. Locating Agentforce Voice Session Audio Files for Analytics in Salesforce As organizations increasingly adopt AI-driven solutions like Salesforce Agentforce to handle… Read more: Salesforce Agentforce Voice Audio Files
• Track After Conversation Work (ACW) Reporting Metrics in Salesforce
  Learn how to track After Conversation Work (ACW) reporting metrics in Salesforce. A technical guide for Admins, Developers, and Architects on configuring Agent Work reports. How to Track After Conversation Work (ACW) Reporting Metrics in Salesforce For Salesforce teams leveraging Omni-Channel, measuring agent efficiency goes far beyond simply logging… Read more: Track After Conversation Work (ACW) Reporting Metrics in Salesforce
• Salesforce Agentforce: Running Pre-Reasoning Actions in Agent Script
  Learn how to optimize your Salesforce Agentforce AI by executing an Apex action before the reasoning engine chooses a subagent in the Topic Selector. This Blog Post includes a complete Business Hours check example. How to Execute Apex Actions Before Reasoning in Salesforce Agentforce Topic Selector In Salesforce Agentforce,… Read more: Salesforce Agentforce: Running Pre-Reasoning Actions in Agent Script
• Salesforce Agentforce Agent Analytics
  Learn how to configure Salesforce Agentforce Agent Analytics. This technical guide covers prerequisites, required permission sets, and step-by-step installation instructions for admins and developers. Mastering Salesforce Agentforce Agent Analytics: A Complete Setup Guide As Salesforce continues to expand its AI capabilities, understanding how your AI agents perform is critical.… Read more: Salesforce Agentforce Agent Analytics
• How to connect to a GitHub from VS Code or Cursor IDE?
  Master Your Workflow: Connecting GitHub to VS Code and Cursor IDE In the modern development landscape, seamless integration between your IDE and version control is non-negotiable. Whether you are using the industry-standard VS Code or the AI-integrated Cursor IDE, connecting to GitHub allows for streamlined commits, branching, and collaboration.… Read more: How to connect to a GitHub from VS Code or Cursor IDE?
• Salesforce Agentforce IT Service Setup
  Master Salesforce Agentforce IT Service: Setup Guide & Best Practices As enterprise IT environments become increasingly complex, technical teams—from Admins and Developers to Architects—need robust tools to streamline service requests. Enter Salesforce Agentforce IT Service. If you are looking to architect a more efficient IT helpdesk and automate repetitive… Read more: Salesforce Agentforce IT Service Setup
• Guide to Salesforce Agentforce Model Selection
  A Technical Guide to Salesforce Agentforce Model Selection Learn how to configure and optimize Salesforce Agentforce Model Selection. A technical guide for Salesforce Admins, Developers, and Architects on choosing between AWS-Hosted and Salesforce Default models. Introduction to Agentforce Model Selection As Salesforce continues to embed artificial intelligence deep into… Read more: Guide to Salesforce Agentforce Model Selection

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