Entitlement management helps your support reps determine if your customers are eligible for support.Milestones(Done in setup) Milestones represent required, time-dependent steps in the support process.Entitlement Process(Done in setup) Entitlement Process are customizable timelines that include all of the milestones that agents must complete to resolve a case and on time. Entitlement(Done by creating a record … Continue reading Entitlement Management in Salesforce