1. Edit your Console App. 2. Add the Macro Browswer. 3. Go to your Console app. 4. Select Case tabs. 5. Open a case record. 6. Select Macros. 7. Click “Create Macros”. 8. Create a new Macro. If you are unable to select any instructions, check the below link https://infallibletechie.com/2015/07/unable-to-choose-any-macro-instructions.html To run the Macros, Check … Continue reading Implementing Macros in Salesforce