Chat Transcript object have several standard fields. For Example, Chat Button in Chat Transcript object stores the chat button id that the visitor clicked to initiate the chat.Reference Link:https://help.salesforce.com/articleView?id=live_agent_transcript_fields.htm&type=5 To save the custom detail to a custom field on LiveChatTranscript at the end of a chat, use the belowliveagent.addCustomDetail().saveToTranscript() Example:liveagent.addCustomDetail( ‘Company’, ‘Acme’ ).saveToTranscript( ‘Company__c’ );Here … Continue reading How to save the custom detail to a custom field on Chat Transcript object(LiveChatTranscript) in Salesforce?