WhatsApp Messages can be handled and addressed via Salesforce using Digital Engagement Messaging feature. Messages will be routed to Omni-Channel and the agents can address the customer’s concern. Note: 1. Messaging should be enabled in your org and it’s not free. 2. WhatsApp Business number is required. Please check this help article for getting one … Continue reading How to route WhatsApp Messages to Salesforce Omni-Channel using queue based routing?