Use Push Time-Out (seconds) to assign the Chat to other available agents when the agent is not accepting the Chats in Salesforce. Push Time-Out is the amount of time given to an agent to respond to an assigned item (Chats or other records when using Omni-Channel) before it’s pushed to another agent. This can be … Continue reading How to assign the Chat to other available agents when the agent is not accepting the Chats in Salesforce?