Salesforce Interview Questions with Answers Part 71
1. What is Service Appointment?A Service Appointment is an appointment for a field service technician to perform work for a customer.2. What is Work Order?A work order represents work to ....
Month: May 2022
Not Processed Salesforce Bulk Job Status
The batch job with this status won’t be processed by Salesforce. This status is assigned1. When a job is aborted while the batch job is queued.2. For bulk API queries, ....
How to find whether the Voice Call was routed to a different user before the current User in Salesforce Service Cloud Voice?
When the Voice Call is routed from one agent to another agent in Salesforce, there will be an entry in AgentWork entity. Check the following example. The Voice call was ....
How to quickly setup Open CTI and test their methods from Browser Console in Salesforce?
1. Install the Amazon CTI Package. https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EJH4yUAH 2. Go to Call Centers in Setup. Select "Amazon Connect Lightning Adapter". Click Manage Call Center Users and assign yourself. 3. Go to ....
How to check and display based on the list size in Salesforce Visualforce Page and Apex?
Sample Code: Visualforce Page: <apex:page controller="SampleVFPageController"> <apex:form > <apex:pageBlock > <apex:pageBlockSection > ....
How to route chats to a different team if the current team is full of capacity in Salesforce?
Fallback Routing can be used to route chats to a different team if the current is full of capacity in Salesforce. Please check the following implementation. If Team A from ....
How to remove all non-numeric using Apex in Salesforce?
replaceAll() method can be used to remove all non-numeric present in a variable using Apex in Salesforce. Sample Code: String str = 'abc123xyz!@#$%^&*()_+'; String myOutStr = str.replaceAll( '[^0-9]', '' ); ....
Asynchronous Trigger in Salesforce using Change Data Capture
1. Setup/Enable Change Data Capture. https://www.infallibletechie.com/2019/05/change-data-capture-in-salesforce.html In this example, I have enabled Case object. 2. Create a Trigger. Sample Trigger: trigger CaseChangeEventTrigger on CaseChangeEvent ( after insert ) { ....
How to send SMS notification in Salesforce Flow?
Using the following setup and implementation, we can send SMS notification using Salesforce Flow. In the following implementation, I have used a custom object. Messaging Channel is needed. It's not ....
How to create Case when agents are not available in Salesforce Embedded Chat?
"Offline support" feature in the Embedded Service Deployment can be used to log case when the agents are not available. The "Offline support" feature will display Case Form when the ....