1. Go to Messaging Settings in Salesforce Setup. 2. Enable Messaging. 3. Click New Channel. 4. Click Start. 5. Select “Messaging for In-App and Web”. 6. Enter the Channel Name and click Save. Note: For Routing Type, I have used Omni-Queue and selected a Queue with Routing Configuration and Messaging Session as the supported Object. … Continue reading Messaging for In-App and Web Setup for Web Chat in Salesforce