How to do documentation in Salesforce Flow Development?
Use Description field to document Salesforce Flow Development. This will make easier for yourself and other developers, admins and architects when they look at it. Share the purpose of the ....
Year: 2022
Salesforce Chat Button Availability using REST API
https://hostname/chat/rest/Visitor/Availability can used to find whether a Chat Button is available to receive new incoming Chat Requests in Salesforce. 1. Go to Chat Settings in Salesforce Setup. 2. Copy the ....
Report on Decline Requests in Salesforce Omni-Channel
Sample Presence Decline Reasons: To report on Agents Decline Reasons, use the following steps. 1. Create a Custom Report Type on Agent Work object. 2. Create a Report using the ....
How to allow Agents to Decline Requests in Salesforce Omni-Channel?
Follow the below steps to allow Agents to Decline Requests in Salesforce Omni-Channel. 1. Go to Presence Decline Reasons in Salesforce Setup. 2. Add Presence Decline Reasons. 3. Go to ....
How to find the last data entry date on Standard and Custom object in Salesforce?
SOQL can be used find the last data entry date on Standard and Custom object in Salesforce. Sample SOQL: SELECT Id, CreatedDate FROM Account WHERE CreatedDate = LAST_N_DAYS:5 ORDER BY ....
How to display list of records retrieved from Flow in Salesforce Einstein Bot?
Sample Flow: Sample Einstein Bot: Output:
Salesforce Einstein BOT is displaying/showing Variable API Name instead of it’s value
Salesforce Einstein BOT will display the API Name of the Variable whenever the value is null or blank. 1. Do a null check before displaying the variable to the customers. ....
How to delete Chat Session Records in Salesforce?
Chat Session records are stored in LiveAgentSession entity. Following Sample code can be used to delete the Chat Session records permanently(hard delete). Sample Code: List < LiveAgentSession > listLiveAgentSessions = ....
Common scenarios of Apex Trigger in Salesforce
For Common scenarios for Apex Trigger in Salesforce, check the following1. How to avoid closing Parent Case when child(related) cases are still open in Salesforce?https://www.infallibletechie.com/2022/02/how-to-avoid-closing-parent-case-when.html 2. How to update parent records ....
Salesforce Einstein BOT Backup Rule
Salesforce Einstein BOT Backup Rule will be triggered when the action doesn't result in any choices to display to your customer. Please check the following simple implementation: Sample Backup Rule Setup: ....