embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields() can be used to pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web. If you are new to Messaging for In-App and Web, then use the following link for Pre-Chat Setup. 1. Create a variable in the Omni-Flow to capture the hidden Pre-Chat data. 2. Map the Flow variable to a custom … Continue reading Pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web