To have transcription in Salesforce Service Cloud Voice, the languageCode must be set, “Start media streaming” element should be invoked and finally the “kvsConsumerTrigger” lambda function should be invoked. The kvsConsumerTrigger Lambda function invokes the kvsTranscriber Lambda Function. Reference Article: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_lambda_kvsconsumertrigger.htm If the Conversation Entries are not appearing or if it is blank on the … Continue reading Salesforce Service Cloud Voice Transcription from Amazon Connect