To end Messaging Session due to inactivity in Salesforce Messaging for In-App and Web, enable “Automatically mark conversations inactive after a period of customer inactivity”. 1. Creating a Messaging Component to send text when the Messaging Session is idle i.e the customer is not responding to the agents. 2. Go to Messaging Settings in Salesforce Setup. … Continue reading How to end Messaging Session due to inactivity in Salesforce Messaging for In-App and Web?