Connect API can be used to fetch the Conversation Entries for Salesforce Enhanced Channels. Since there is a data storage differences, the Conversation Entries for enhanced channels and Messaging for In-App and Web are accessible only via the Salesforce Connect API. For Standard Channels, you can directly query the Conversation Entries. Developer Article: https://developer.salesforce.com/docs/service/messaging-object-model/guide/messaging_object_model.html 1. … Continue reading How to get Conversation Entries for Salesforce Enhanced Channels?