In the Omni-Channel Flow, we have to route the Messaging Session to Agentforce Service Agent to invoke Agentforce for the Salesforce Messaging for In-App and Web. 1. Setup Salesforce Messaging for In-App and Web. 2. Create an Agent. Use “Agentforce Service Agent” as the type. Sample Company “Specializes in Technology Soltuions. Manage Blog Posts and … Continue reading Invoke Agentforce from Salesforce Messaging for In-App and Web