Salesforce Einstein BOT Context Variable “LiveChatTranscript.Id” will be null if the Routing Type is not either ‘Omni-Channel’ or ‘Button Skills’. So, the RoutingId will be null if you choose Choice, Least Active and Most Available as the Routing Type. When the routing type is not ‘Omni-Channel’ or ‘Button Skills’ the RoutableId(LiveChatTranscript.Id) will be null. For … Continue reading Salesforce Einstein BOT Context Variable “LiveChatTranscript.Id” null