We can transfer the Salesforce Agentforce Messaging Sessions to the real human agents to assist further if the Agentforce agent is unable to help on the customer requests. Please check the following steps for reference. 1. Go to Agents in Salesforce Setup. 2. Select the Agentforce Agent. 3. Click Connections Tab. 4. Edit the “Outbound … Continue reading Transfer from Salesforce Agentforce to real Agents