In order to route the SMS Messages to the Salesforce Agentforce Agent, we have to make use of Omni-Channel Flow. In the Omni-Channel Flow, use Route Work Flow element and invoke the Agentforce Service Agent. Prerequisite: 1. Salesforce SMS Messaging Channel is required. You can use the following link for reference. 2. Active Agentforce Service … Continue reading Route SMS to Salesforce Agentforce Agent