reasonForNotRouting will be returned only if the Omni-Channel Flow didn’t invoke Route Work action. Message set to the reasonForNotRouting variable in the Omni-Channel flow will be shown on the Messaging Chat Widget. Sample Omni-Channel Flow: Sample Apex Class: Business Hours Check Configuration: Is within Business Hours? Flow Decision Configuration: Route to Messaging Queue Route Work … Continue reading Salesforce Omni-Channel Flow reasonForNotRouting