embeddedservice_bootstrap.settings.chatButtonPosition can be used to change the Salesforce Messaging for In-App and Web Chat Icon Position or Location. Sample Code: embeddedservice_bootstrap.settings.chatButtonPosition = "100px,100px"; In this Blog Post example, the chat ....
Salesforce Actions & Recommendations Component helps us to configure a to-do list for the users. Users can invoke flows, quick actions, and recommendations from the configured Next Best Action strategies. ....
Field Generation Prompt Template Type can be used in Salesforce to Summarize the case record. In this Blog Post, I have used Case Subject and Case Comments to generate the ....
Service Agents or Representatives can quickly insert Salesforce Knowledge Articles content when on Active Messaging Session using "Insert Article into Conversation" action. 1. Go to Object Manager. 2. Search and ....
Salesforce Einstein BOT Context Variable "LiveChatTranscript.Id" will be null if the Routing Type is not either 'Omni-Channel' or 'Button Skills'. So, the RoutingId will be null if you choose Choice, ....
In the Omni-Channel Flow, we can decide whether the Salesforce Messaging Session records should be routed to the human Agent or Agentforce Agent. In order to do the decision in ....
We can transfer the Salesforce Agentforce Messaging Sessions to the real human agents to assist further if the Agentforce agent is unable to help on the customer requests. Please check ....
embeddedservice_bootstrap.settings.hideChatButtonOnLoad = true; can be used to hide the Salesforce Messaging for In-App and Web chat icon when the Page loads. embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch the Salesforce Messaging ....
In Salesforce, the Flow Scheduled Paths will get rescheduled due to the following reasons: 1. Number of scheduled flows limit is exceeded. https://www.infallibletechie.com/2022/02/how-to-find-actively-scheduled-flows-in.html 2. The Scheduled Path execution failed due ....
EmailMessages.getFormattedThreadingToken() returns the email threading token that is formatted with the correct prefix and suffix which is used in the Salesforce Email-To-Case threading. The returned token can be added to ....