ConnectApi.BotVersionActivation.updateVersionStatus() can be used to Activate or Deactivate Salesforce BOT Version using Apex. Please check the following sample apex code for your reference. Sample Apex Code: Id BOTVersionId = '0X9Ho000000l3uFKAQ'; ....
In this Blog Post, we are going to see how to display Salesforce Lightning Web Component to create Case record when the Agentforce Session is escalated and agents are not ....
Gain granular control over the look and feel of your Salesforce Messaging for Web chat interactions. The lightningSnapin__MessagingTextMessageBubble target facilitates the inclusion of Lightning Web Components, providing a mechanism to ....
In this Blog Post, we are going to see how to connect to the Salesforce Data Cloud API. Prerequisites: 1. OpenSSL to generate Key and Cert. 2. Salesforce Data Cloud ....
Exception: { "error": "invalid_grant", "error_description": "audience is invalid" } Resolution: For "aud" value, please check the following when generating JWT. Production: https://login.salesforce.com Sandbox: https://test.salesforce.com Experience Cloud site: https://site.force.com/customers The issue ....
Sensitive Data Rules can be configured to mask or hide or remove sensitive information in the Salesforce Messaging for Web Messaging Sessions. Steps: 1. Go to Salesforce Setup. 2. In ....
Salesforce Agentforce Service Agent can be used for handling multi-language with Messaging for Web implementation. In this Blog Post, we are going to see how Salesforce Agentforce Service Agent and ....
onEmbeddedMessagingConversationOpened event can be listened to detect or check whether page load or reload occurred for the Salesforce Messaging for Web. Event Listener Code: You can use the following code ....
We can make use of Agentforce Data Library in the Salesforce Prompt Builder or Template. We have to refer the Agentforce Data Library Retriever in the Prompt Template to invoke ....
Salesforce Omni Supervisor tab can be use to track and monitor the Agentforce Service Agents. Note: Enable Enhanced Omni-Channel to start viewing AI Agents tab in the Omni Supervisor. https://www.infallibletechie.com/2023/11/difference-between-enhanced-and-standard-omni-channel-in-salesforce.html ....