Agentforce Data Library in Salesforce Prompt Builder
We can make use of Agentforce Data Library in the Salesforce Prompt Builder or Template. We have to refer the Agentforce Data Library Retriever in the Prompt Template to invoke ....
Author: Magulan Duraipandian
Monitor Salesforce Agentforce Service Agents
Salesforce Omni Supervisor tab can be use to track and monitor the Agentforce Service Agents. Note: Enable Enhanced Omni-Channel to start viewing AI Agents tab in the Omni Supervisor. https://www.infallibletechie.com/2023/11/difference-between-enhanced-and-standard-omni-channel-in-salesforce.html ....
Accessing Salesforce Omni-Channel from Mobile
Service Representatives can access Salesforce Omni-Channel from their Mobiles using Omni Inbox. Omni Inbox can be accessed using the Salesforce Mobile App. Configurations: 1. Make sure Enhanced Omni-Channel is enabled ....
Create Salesforce Case from Slack
Slack for Service can be used to create Salesforce Case directly from the Slack application. Prerequisites: 1. Initial Slack Setup completed. 2. Service Cloud for Slack Enabled. 3. Sign up ....
Agentforce Agent in Salesforce Experience Cloud
We can make use of Salesforce Agentforce Service Agent to invoke an Agentforce Agent from the Salesforce Experience Cloud Site. Prerequisites: Agentforce Service Agent. Experience Cloud Site. Messaging for Web ....
Invoke Salesforce Einstein Work Summary using Apex
Salesforce Einstein Work Summary makes use of Prompt Template. So, we can invoke the Prompt Template using Apex. Check the following Apex Code for Enhanced Messaging Einstein Work Summary. Sample ....
Agents are not available Salesforce Messaging for Web
Message: Agents are not available. Try again later. Resolution: "Agents are not available. Try again later." message is shown on the Messaging for Web if the Omni-Channel flow didn't use ....
Salesforce Einstein Case Summaries
Salesforce Service representatives have the flexibility to create detailed Case Work Summaries directly from two primary locations within the platform: the Case Feed and the Case Comments. Whether they’re reviewing ....
Salesforce Agentforce to Agent transfer Business Hours Check
In this Blog Post, we are going to see how to handle Salesforce Agentforce to Human Agent transfer only during Business Hours. Prerequisites: Please do the following configuration steps shared ....
Salesforce Agentforce Agent from Gmail
Prerequisites: Please complete the Lightning for Gmail configuration. https://www.infallibletechie.com/2018/07/lightning-for-gmail-in-salesforce.html Output: Reference Article: https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_productivity_everywhere_with_gmail_int_copilot.htm&type=5&release=252 https://youtu.be/S2bgvWnvhvc