To prevent multiple inputs to the Salesforce Agentforce when using Messaging for Web feature, we can make use of enableUserInputForConversationWithBot. When embeddedservice_bootstrap.settings.enableUserInputForConversationWithBot is set to false, end users won't be ....
In this Blog Post, we are going to see how to pass Messaging Session record Id in the Salesforce Messaging Component. I have used End Conversation Auto-Response notification for demo ....
reasonForNotRouting will be returned only if the Omni-Channel Flow didn't invoke Route Work action. Message set to the reasonForNotRouting variable in the Omni-Channel flow will be shown on the Messaging ....
For Salesforce Agentforce Data Library to include citations, please enable"Show Sources" for the knowledge sources. Go to Agents in Salesforce Setup. Open the Agentforce Agent in the Builder. Go to ....
Prerequisites: Go to Salesforce Setup. Open Knowledge Settings. Add multiple languages as per your business need. Submit for Translation: Submit for Translation standard Action can be use used to submit ....
To hide sensitive files to the agents, Blur file preview feature can be used. Open and edit the Lightning record page. In the standard Enhanced Conversation component configuration, enable "Blur ....
Salesforce Models API provides Apex classes and REST endpoints that can be used in your application to interact with the large language models (LLMs) from the Salesforce partners, including Anthropic, ....
Exception: No transfer destinations added Resolution: This exception occurs due to incorrect configuration in the Salesforce Presence Configuration for the Agents or Representatives. Check the "Transfer Destinations" section of the ....
In this Blog Post, I have used Salesforce Lightning Web Component to invoke the Google Vertex AI Agent. Please check the following for the prerequisites. https://www.infallibletechie.com/2025/03/invoke-google-vertex-ai-agent-from-salesforce-apex.html Sample Code: Apex Controller: ....
Prerequisites: 1. Remote Site Settings: In Salesforce Setup, add the Dialog Flow URL and Token URL. Make sure these remote site settings are active so that the Apex call to ....