Apex Action not invoked from Salesforce Agentforce
If your Salesforce Apex Actions are not getting invoked by the Agentforce, then please check the User assigned to the Agent. In the User's Profile, add the Apex Classes to ....
Author: Magulan Duraipandian
Unsupported reference Case.Owner.Email Salesforce Exception
Exception: Unsupported reference Case.Owner.Email Resolution: Unsupported reference Case.Owner.Email Salesforce Exception is thrown when we try to import the email field of the Case Owner. Case Owner field is a Polymorphic ....
Labels should have a section and a name Salesforce Exception
Exception: Labels should have a section and a name Resolution: This exception is thrown when the custom label import in the Salesforce Lightning Web Component declaration is incorrect. Sample Lightning ....
Salesforce Lightning Web Component SLDS Modal without Popup
We can make use of SLDS Modal CSS and avoid the popup if we avoid the slds-container CSS class. Please check the following sample Lightning Web Component for reference. Sample ....
Salesforce Exception User doesn’t have access to use agent
Exception: java.lang.IllegalArgumentException: User doesn't have access to use agent Resolution: User doesn't have access to use agent Salesforce Exception occurs when you try to create Agentforce Agent in Salesforce with ....
Change the Salesforce Messaging for In-App and Web Chat Icon Position
embeddedservice_bootstrap.settings.chatButtonPosition can be used to change the Salesforce Messaging for In-App and Web Chat Icon Position or Location. Sample Code: embeddedservice_bootstrap.settings.chatButtonPosition = "100px,100px"; In this Blog Post example, the chat ....
Salesforce Actions & Recommendations
Salesforce Actions & Recommendations Component helps us to configure a to-do list for the users. Users can invoke flows, quick actions, and recommendations from the configured Next Best Action strategies. ....
Case Summary using Salesforce Prompt Template
Field Generation Prompt Template Type can be used in Salesforce to Summarize the case record. In this Blog Post, I have used Case Subject and Case Comments to generate the ....
Share Knowledge Articles content in Active Salesforce Messaging Session
Service Agents or Representatives can quickly insert Salesforce Knowledge Articles content when on Active Messaging Session using "Insert Article into Conversation" action. 1. Go to Object Manager. 2. Search and ....
Salesforce Einstein BOT Context Variable “LiveChatTranscript.Id” null
Salesforce Einstein BOT Context Variable "LiveChatTranscript.Id" will be null if the Routing Type is not either 'Omni-Channel' or 'Button Skills'. So, the RoutingId will be null if you choose Choice, ....