Salesforce Service Cloud Voice Callback Flow
Callback option on the Transfer to Queue block can be used for Salesforce Service Cloud Voice Callback Flow. Store customer Input block is used to capture the callback number. Set callback ....
Category: Amazon Connect
Salesforce Service Cloud Voice Post Call Survey
Use "Set disconnect flow" block to call a Flow for Salesforce Service Cloud Voice Post Call Survey. Custom Field in Voice Call object for storing Survey Feedback Disconnect Flow The ....
How to find Amazon Connect Status ARN values?
Using AWS CLI, we can use the AWS Amazon Connect command list-agent-statuses to find the Amazon Connect Status ARN values. Syntax: aws connect list-agent-statuses --instance-id <Amazon Connect Instance Id> Example: ....
How to find Amazon Connect Agent ARN?
We can find the Amazon Connect Agent ARN from the Browser Network logs while editing the user from the Amazon Connect User Management. To find the Amazon Connect Agent ARN, please ....
How to find Amazon Connect Instance ARN?
We can get the Amazon Connect Instance ARN from the AWS Console. To find the Amazon Connect Instance ARN, use the following steps: 1. Login into Amazon AWS Console. 2. ....
How to create Agent Statuses in Amazon Connect?
To create Agent Statuses in Amazon Connect, please use the following steps: 1. Go to your Amazon Connect instance. 2. Select Agent Status option under Users. 3. Use "Add new ....
How to debug Amazon Connect Flows?
"Enable Flow logs" should be enabled to troubleshoot and debug end-to-end Amazon Connect Flows. 1. Go to Amazon Connect in AWS Console. 2. Select the Amazon Connect instance. 3. Select ....
Salesforce Service Cloud Voice Real-time Transcription with Amazon Connect
"Real-time and post-call analytics" should be enabled on the "Set recording and analytics behavior" Contact Flow element for real-time transcription in Salesforce Service Cloud Voice with Amazon Connect. If the ....
Salesforce Service Cloud Voice Transcription from Amazon Connect
To have transcription in Salesforce Service Cloud Voice, the languageCode must be set, "Start media streaming" element should be invoked and finally the "kvsConsumerTrigger" lambda function should be invoked. The ....
Salesforce Amazon Connect Outbound Call Configuration
To make Outbound Calls from Salesforce using Amazon Connect, following configurations have to be completed. 1. Go to Amazon Connect in AWS Console. You should login using the root user ....