Store customer input from Amazon Connect can be used to get the customer input and Set contact attributes can be used to populate or pass or store the customer entered ....
1. Go to App Manager in Salesforce Setup. 2. Find the Connected App used for Service Cloud Voice and select the Manage option. 3. Update the Custom Attributes for https://aws.amazon.com/SAML/Attributes/RoleSessionName. ....
In InvokeSalesforceRestApiFunction Lambda, updateRecord method can be used to update records in Salesforce. If you haven't setup the Connected App and Amazon Variables, please check this https://www.infallibletechie.com/2022/11/how-to-test-salesforce-soql-from-aws-invokesalesforcerestapifunction-lambda-function-in-the-aws-console.html Sample Payload to ....
In InvokeSalesforceRestApiFunction Lambda, createRecord method can be used to create records in Salesforce. If you haven't setup the Connected App and Amazon Variables, please check this https://www.infallibletechie.com/2022/11/how-to-test-salesforce-soql-from-aws-invokesalesforcerestapifunction-lambda-function-in-the-aws-console.html Sample Payload to ....
Pre-requisites: 1. Install OpenSSL to generate certificate. 2. Run the below command from MS Command in Windows or Terminal from Mac OS to generate server.pass.key file. openssl genrsa -des3 -passout ....
1. Go to Quick connects in Amazon Connect. 2. Click Add New button to add Quick Connects in Amazon Connect. 3. Edit the Queue in Amazon Connect and add the ....
1. Select Table Settings. 2. Select Filters Tab. Adjust the filters and click Apply button. https://youtu.be/J5uHM-JaaK8