Invoke Salesforce Prompt Template using Apex
Salesforce Connect API can be used to invoke Prompt Template using Apex. Sample Prompt Template: Sample Template Content: You are a support representative who is tasked with creating a short ....
Category: Salesforce
Remove Salesforce Messaging for In-App and Web Components from a Web Page
embeddedservice_bootstrap.utilAPI.removeAllComponents() can be used to remove all the Messaging for Web components from a page on our website. My use case was to remove the Salesforce Messaging for In-App and ....
Salesforce Messaging for In-App and Web Can’t display conversation Exception
Exception: Looks like something went wrong, and we can’t display the conversation. Resolution: Disable "Add Fallback Message" on the Messaging Channel settings. The Salesforce Embedded Service Deployment should be published ....
Track Salesforce Send Conversation Messages
If you want to track the Salesforce Send Conversation Messages invocations, then query ConvMessageSendRequest object/entity. Whenever Send Conversation Messages action is invoked, it is logged in ConvMessageSendRequest object/entity. Sample SOQL: ....
Lead capturing using Salesforce Agentforce
We can make use of custom Flow Action to create or capture Lead record when using Salesforce Agentforce Agent. To link the Lead to the Messaging Session, we can pass ....
Salesforce Agentforce
What is Salesforce Agentforce? Salesforce Agentforce is an autonomous agent that helps your Salesforce users by executing the business tasks. For example, repetitive tasks done by the Agentforce agent so ....
Pass Messaging Session from Agentforce to Flow Action
Standard MessagingSession context variable can be used to pass Messaging Session from Agentforce to Flow Action. https://www.infallibletechie.com/2024/12/context-variables-in-salesforce-agentforce.html Flow Input Variable Configuration for Messaging Session: Agent Action Configuration for passing MessagingSession: ....
Salesforce Reset User Password REST API
Please do a DELETE HTTP Request to reset the password for the users using standard Salesforce REST API. Syntax: https://{Your Domain URL}/services/data/vXX.X/sobjects/User/{Id of the User}/password Developer Article: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_sobject_user_password_delete.htm The following ....
Salesforce Agentforce assist using Files Content
In Salesforce Agentforce, we can use Einstein Data Library to upload files. "Answer Questions With Knowledge" standard action will make use of the content of the uploaded files to assist ....
Pass Pre-Chat to Salesforce Messaging for In-App and Web REST API
When we invoke the Salesforce Messaging for In-App and Web REST API, routingAttributes can be used to pass the Pre-Chat field values. 1. Setup the Salesforce Messaging for In-App and ....