Invocable.Action.createCustomAction( 'generateAiAgentResponse', 'Agentforce Agent API Name' ) can be used to invoke Salesforce Agentforce Agent from Apex. Sample Apex Code: public class AgentforceRequestHandler { public static void summarizeOpportunityFromAgentforce( String opportunityName ....
Complete all the steps shared in https://slack.com/help/articles/36218109305875-Set-up-and-manage-Agentforce-in-Slack. 1. Create the Agentforce Service Agent in Salesforce. 2. Install the Slack platform connector to Salesforce Package. 3. Connect the Salesforce Org to ....
Salesforce Agentforce Event Logsare stored in the ConversationDefinitionEventLog object or entity. So, query it to get the Salesforce Agentforce Agent logs. "Enrich event logs with conversation data" should be enabled ....
To invoke the Salesforce Prompt Templates using REST API, we have to make use of Salesforce standard REST API endpoint available. Endpoint URL: https://{Your Domain URL}/einstein/prompt-templates/promptTemplateDevName/generations Sample Salesforce Prompt Template: ....
Exceptions: 1. Query Records Agent Action INSUFFICIENT_ACCESS_OR_READONLY. Looks like you don't have access to QUERY_RECORDS 2. Query Records With Aggregate Agent Action Insuffiecient access for QUERY_RECORDS_WITH_AGGREGATE Similar exception might occur ....
Exception: Something went wrong. Refresh and try again. Resolution: Please make sure the Einstein Agent User have "Agentforce Service Agent User" Permission Set assigned. Go to Salesforce Setup. Search for ....
Issue: Salesforce Einstein BOT Context Variable Routable Id is null or blank. Resolution: For Chat Transcript, please check the following https://www.infallibletechie.com/2024/12/salesforce-einstein-bot-context-variable-livechattranscript-id-null.html For Messaging Channel, in the Context Variable Routable Id(RoutableId), ....
Salesforce Einstein BOT can be used to create Case only when Agents are unavailable. 1 "Check Availability for Routing" Flow Component can be used to find whether any agents are ....
In order to route the Salesforce Enhanced WhatsApp channel messages to the Einstein BOT, we have to make use of Omni-Channel Flow. In the Omni-Channel Flow, use Route Work Flow ....
Exception: You can’t activate this flow because it always runs in system context. Your Salesforce admin can help with that. Resolution: To activate or deactivate a flow, "Manage Flow" Permission ....