We can use Lightning Out App and Visualforce page to navigate to a Visualforce page when the Salesforce Flow is Finished or Completed. In the Visualforce page, window.open() JavaScript method can ....
Currently, Salesforce Chat Transcript Highlight Panel is not customizable. When the Chat is Active, it will display the first message. When the Chat is completed, it will display the Chat ....
The findOrCreate Salesforce Chat method begins the API call differently for Classic Live Agent Routing and Omni-Channel Routing. Please check the following for the difference: The findOrCreate Salesforce Chat method ....
No such column 'BusinessHours' on entity 'Case' Exception in Salesforce is thrown since BusinessHours is not a column or field in Case Entity. Instead use BusinessHoursId or BusinessHours.Name. As per ....
We can query LoginHistory entity using AuthenticationServiceId to find the users who logged in using Social Logins. AuthenticationServiceId refers to Auth. Provider Id which is used in the Social Login. ....
To change the timezone in https://status.salesforce.com/, follow the below steps: 1. Open https://status.salesforce.com/. 2. Select the gear icon on the top right corner. Select the Timezone. 3. Change the Timezone ....
Sample Code: HTML: <template> <lightning-card> <lightning-input-rich-text> <lightning-rich-text-toolbar-button-group slot="toolbar" aria-label="Sample Button Group"> <lightning-rich-text-toolbar-button icon-name="utility:save" icon-alternative-text="Save" onclick={handleSave}> </lightning-rich-text-toolbar-button> <lightning-rich-text-toolbar-button icon-name="utility:email" icon-alternative-text="Email" onclick={handleEmail}> </lightning-rich-text-toolbar-button> </lightning-rich-text-toolbar-button-group> </lightning-input-rich-text> </lightning-card> </template> JavaScript: import { LightningElement } ....
In this Blog Post, we are going to cover troubleshooting steps when Salesforce is down for your users. 1. As an Admin, login as the affected User from your network and ....
If the agents are not seeing Chat Transfer to Chat Button, then make sure Chat Transfer To Chat Buttons Enabled is set to true on the Chat Agent Configuration. https://youtu.be/VnFe3qkY9ag
An escalation in Salesforce Einstein BOT is any attempt to transfer to an agent, queue, or another Einstein BOT. The transfer was initiated due to an error or exception or ....