How to add Open CTI Softphone component for an app in Salesforce?
1. Go to App Manager. 2. Click Edit next to the App. 3. Select Utility Items. 4. Click Add Utility Item. 5. Select Open CTI Softphone.
Tag: Call Centers in Salesforce
How to add/remove users in Call Centers in Salesforce?
1. Go to Call Centers in the setup. 2. Select the Imported Call Center. 3. Click Manage Call Center Users. 4. Add/Remove users in/from the Call Centers.