Adding Contacts to Case Team Member in Salesforce
You can add contacts to case teams, but they can only access cases when they’re enabled as customer portal users assigned to case page layouts. Visible In Customer Portal If ....
Tag: Case Management in Salesforce
Case Teams in Salesforce
A case team is a group of people that work together to solve cases. For example, a case team can include support agents, support managers, and product managers. Users added ....