EmailMessages.getFormattedThreadingToken() returns the email threading token that is formatted with the correct prefix and suffix which is used in the Salesforce Email-To-Case threading. The returned token can be added to ....
You can add contacts to case teams, but they can only access cases when they’re enabled as customer portal users assigned to case page layouts. Visible In Customer Portal If ....
A case team is a group of people that work together to solve cases. For example, a case team can include support agents, support managers, and product managers. Users added ....