1. Go to https://github.com/developerforce/open-cti-demo-adapter. 2. Download the Package using the "Download ZIP" option. 3. Extract the package. 4. Open the build.properties file and edit the following.sf.username with your Salesforce Org ....
sforce.opencti.enableClickToDial() method can be used for Salesforce Lightning Experience Open CTI Click to Dial. Sample Code: let callbackFunc = function( response ) { console.log( 'Response Success value is', response.success ); if ....
Select Not Ready to become inactive in InGenius from Salesforce. Select Inbound to attend calls and Outbound to make calls.
1. Click Transfer button. 2. Enter the number and click "Blind Transfer".
1. In InGenius make sure your status is Outbound. 2. Enter the phone no to call.
1. Select InGenius from the utlity. 2. Enter the login credentials and click Connect button.
1. Go to Leads Tab or open Lead record. 2. In InGenius make sure your status is Outbound. 3. Click Phone no on the lead to call.
Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. ....