Screen Flow can be embedded in Lightning Web Component using lightning-flow tag. The Lightning Web Component can be used in Chat Messages (Text) on the Embedded Service Deployment to show ....
Using custom Lightning Web Component as Pre-Chat page, we can make Pre-Chat fields autopopulate and not editable in Experience Cloud Site. Sample Lightning Web Component: HTML: <template> <lightning-card title="Pre-Chat Form"> ....
embedded_svc.settings.displayHelpButton = false code can be used to hide the Chat. embedded_svc.liveAgentAPI.startChat() can be used to initiate the Chat. When the visitor closes the Chat, it will be hidden since ....
In this Blog Post, I have avoided using Logo and Agent Name in the Salesforce Embedded Service Chat Header. To remove Logo and Agent Name in the Salesforce Embedded Service Chat Header, ....
embedded_svc.settings.defaultMinimizedText should be updated or set to update "Chat with an Expert" value in the Salesforce Embedded Service Deployment. Output: Note: Please test the changes after few mins for the ....
If you are going to use Experience Cloud Site, then use the following link. https://www.infallibletechie.com/2023/09/greet-customers-in-salesforce-einstein-bot-without-pre-chat-from-experience-cloud-site.html We can use Einstein BOT Context Variable to greet Customers without Pre-Chat Form in Salesforce ....
To set the Lead Record Type for Embedded Service Chat, click Edit in Pre-Chat page section and select the Record Type. https://youtu.be/p2diYuftR60
We cannot use Automated Invitations with the Embedded Chat component in our Experience Cloud site. This is a limitation in Salesforce. Reference Article:https://developer.salesforce.com/docs/atlas.en-us.238.0.snapins_web_dev.meta/snapins_web_dev/snapins_web_customize_chat_invitation.htm Vote for this idea:https://ideas.salesforce.com/s/idea/a0B8W00000GdbR2UAJ/automated-chat-invitation-support-for-live-agent-snapins
embedded_svc.settings.displayHelpButton should be set to true to display the Salesforce Embedded Service Chat. embedded_svc.settings.displayHelpButton should be set to false to hide the Salesforce Embedded Service Chat. In the following sample code, if ....
Fallback Routing can be used to route chats to a different team if the current is full of capacity in Salesforce. Please check the following implementation. If Team A from ....