"Offline support" feature in the Embedded Service Deployment can be used to log case when the agents are not available. The "Offline support" feature will display Case Form when the ....
We cannot add the complete full Static Resource URL in the Embedded Service Branding. If you add, it will show a broken URL. Reference Article:https://help.salesforce.com/s/articleView?id=000336442&type=1 To resolve the issue, the ....
Use EmbeddedServiceConfig to fetch all Embedded Service Deployments using Apache ANT tool from Salesforce. Sample Package.xml: <?xml version="1.0" encoding="UTF-8"?> <Package xmlns="http://soap.sforce.com/2006/04/metadata"> <types> <members>*</members> <name>EmbeddedServiceConfig</name> </types> ....
1. Create a file with the extension ".js" using the following code. window._snapinsSnippetSettingsFile = ( function() { console.log( "Code from Static Resource loaded" ); let chatAccNm = document.getElementById( "chatAccNm" ).innerHTML; ....
Use the following code in the Code Snippet. doFind and isExactMatch are set to false for Email, First Name and Last Name. But, doCreate is set to true for Email, ....
1. Create a JavaScript file using the following code.File Extension should be ".js". window._snapinsSnippetSettingsFile = ( function() { console.log( "Chat invitation file loaded" ); ....
lightningSnapin__ChatMessage in Lightning Web Component can be used to handle the messages and modify or intercept in the Salesforce Embedded Service Deployment Chat.Implementation:If the agent or user enters "test", it ....
Disable "Show queue position" in Embedded Service Deployment.
We cannot use Embedded Chat Snippet code in the Salesforce Lightning components. We can use Salesforce Visualforce page, Experience Cloud site, or in web property. Using Lightning Aura Component or ....
Requirement:1. Route Chats from Gold Membership contacts to Gold Membership Queue agents.2. Route Chats from Silver Membership contacts to Silver Membership Queue agents.3. Route Chats from Partner Membership contacts to ....