1. Create a Flow to create Case record. The flow will be called from the BOT when the Chat is transferred to the agent. 2.Create the following trigger on AgentWork ....
1. Create the following Apex class.Apex Controller:public class ChatAcceptedController { @AuraEnabled public static void updateCase( String strChatTranscriptId, String strUserId ) { LiveChatTranscript objChatTranscript = [ SELECT Id, CaseId ....
Apex Class: public class EmbeddedChatController { public String selectedOption { get; set; } public EmbeddedChatController() { selectedOption = ApexPages.currentPage().getParameters().containsKey( 'language' ) ? ApexPages.currentPage().getParameters().get( ....
embedded_svc.liveAgentAPI.startChat() can be used to invoke Embedded Service Chat on click of a button in Salesforce. Check the following article for invoking from a Force.com site: https://www.infallibletechie.com/2021/12/how-to-invoke-embedded-service-chat-on.html Sample Code in ....
In the BOT, use End Chat Rule.Output:
lightningsnapin/basePrechat can be used in Lightning Web Component LWC to validate customer input on the pre-chat before invoking the Chat in Salesforce Embedded Service Deployment. Sample Lightning Web Component: HTML: ....
1. Create a custom field in Case object to get the values from Pre-Chat. 2. Create a custom field in Chat Transcript object to store the values from Pre-Chat. 3. ....
Sample Code: Aura Component: <aura:component implements="lightningsnapin:prechatUI"> <lightningsnapin:prechatAPI aura:id="prechatAPI"/> <aura:handler name="init" value="{!this}" action="{!c.onInit}" /> <aura:attribute name="startBool" type="Boolean" default="false"/> <aura:attribute name="errorBool" type="Boolean" default="false"/> <aura:attribute name="firstName" type="Boolean" default="false"/> ....
Sample Code: <aura:component implements="lightningsnapin:prechatUI" controller="PreChatController"> If you are using Site, then do the below steps. 1. Go to the Site. 2. Click Public Access Settings. 3. Add the Apex Class to the Apex Class ....
1. Create a Custom Field in Chat Transcript object. 2. Create the same Custom Field in Contact object. 3. Add the Custom field from Contact to the Embedded Service Chat ....