IsCompleted field in CaseMilestone is not Writeable/Editable.So, this cannot be updated. But, to update the IsCompleted field, update the CompletionDate field. Once the CompletionDate field is updated, the IsCompleted flag will ....
Requirement: Mark First Response Milestone as completed when the agent changes the status of the Case from New to Working. Note: IsCompleted field in CaseMilestone is not Writeable/Editable. So, this ....
Salesforce Help Article - https://help.salesforce.com/articleView?id=sf.entitlement_process_queue.htm&type=5 1. Go to Setup. 2. Go to Monitor --> Entitlement Processes. 3. Enter the criteria and click "Search" button."WorkflowTimeQueue" is the sObject, where these rows are inserted.
Exception: FIELD_INTEGRITY_EXCEPTION, You can’t change the completion date on a case milestone that’s already exited an entitlement process.: Completion Date: [CompletionDate] Resolution: Make sure the CaseMilestone is updated before the ....
1. Go to Entitlement Settings.2. Enable "Show the time remaining in actual hours, not business hours". Reference Link - https://help.salesforce.com/articleView?id=entitlements_milestone_tracker.htm&type=5
Entitlement templates let you predefine terms of support that users can add to products. If Entitlement template is assigned to ProductA and if Asset is created with the ProductA, Entitlement ....
1. Go to the Entitlement Settings. 2. Check Enable Entitlement Management. 3. Create a Milestone in Salesforce. 4. Go to Entitlement Processes. 5. Click New Entitlement Processes. 5. Select Work Order as Entitlement Processes type. ....
Check the below link for setting up Salesforce entitlements. https://help.salesforce.com/HTViewHelpDoc?id=entitlements_setting_up.htm&language=en_US To implement Entitlements, below are important steps 1. Enable Service Cloud 2. Choose the Entitlement Model i. Entitlements Only ....
Entitlement management helps your support reps determine if your customers are eligible for support.Milestones(Done in setup) Milestones represent required, time-dependent steps in the support process.Entitlement Process(Done in setup) Entitlement Process ....