Salesforce Agent API Stream Messages
When you send a message using the streaming endpoint(POST HTTP Request), Salesforce Agent API sends back the responses using the server-sent event (SSE) protocol. Salesforce Agent API can be invoked ....
Tag: Salesforce Agentforce
Salesforce Agent API
Salesforce Agent API can be used to invoke Salesforce Agentforce Agents using APIs. Configuration: 1. Create a Connected App in Salesforce Setup under App Manager. a. "Enable OAuth Settings" should ....
Salesforce Service Appointment Scheduling using Agentforce
We can make use of Flow to create Salesforce Service Appointments from the Agentforce Agent. Appointment Topic Configuration: Fetch Asset Agent Action Configuration: Schedule Appointment Agent Action Configuration: Fetch Asset ....
Display Image in Salesforce Agentforce
We can display Images while using Salesforce Agentforce. Use the Output Rendering as Rich Text instead of the default option Text. In my custom Agentforce Action, I used HTML content ....
Salesforce Agentforce Agent in Slack
Complete all the steps shared in https://slack.com/help/articles/36218109305875-Set-up-and-manage-Agentforce-in-Slack. 1. Create the Agentforce Service Agent in Salesforce. 2. Install the Slack platform connector to Salesforce Package. 3. Connect the Salesforce Org to ....
Query Salesforce Agentforce Event Logs
Salesforce Agentforce Event Logsare stored in the ConversationDefinitionEventLog object or entity. So, query it to get the Salesforce Agentforce Agent logs. "Enrich event logs with conversation data" should be enabled ....
Salesforce Agentforce Exception Looks like you don’t have access
Exceptions: 1. Query Records Agent Action INSUFFICIENT_ACCESS_OR_READONLY. Looks like you don't have access to QUERY_RECORDS 2. Query Records With Aggregate Agent Action Insuffiecient access for QUERY_RECORDS_WITH_AGGREGATE Similar exception might occur ....
Unable to activate Salesforce Agentforce Agent
Exception: Something went wrong. Refresh and try again. Resolution: Please make sure the Einstein Agent User have "Agentforce Service Agent User" Permission Set assigned. Go to Salesforce Setup. Search for ....
Salesforce Service Agent Session Engagement
Salesforce Service Agent Session Engagement can be used to report on the Salesforce Service Agents. 1. Create a Report on "Service Agent Session Engagement" Report Type. 2. Select the fields ....
Lead capturing using Salesforce Agentforce
We can make use of custom Flow Action to create or capture Lead record when using Salesforce Agentforce Agent. To link the Lead to the Messaging Session, we can pass ....