Tag: Salesforce Channel Menu

To initiate Chat on click of a Button from Salesforce Experience Cloud Site, we can make use of Lightning Web Component, Channel Menu and embedded_svc.liveAgentAPI.startChat(). Sample Lightning Web Component: HTML: <template> ....

1. Create an Apex Class to fetch currently logged in user details. public class PreChatValuesController {          @AuraEnabled     public static user fetchUserDetails() {                 User ....

1. Setup Routing Configuration. 2. Create a Queue. 3. Create a Chat Button with the Queue created in Step 2. 4. Create a Chat Deployment. 5. Create Embedded Service Deployment. ....