1. Create an Apex Class to fetch currently logged in user details. public class PreChatValuesController { @AuraEnabled public static user fetchUserDetails() { User ....
Using Automated Invitation in Salesforce Chat, we can prompt the website visitor if they want to chat with an agent or service representative if the user or visitor has been ....
1. Setup Routing Configuration. 2. Create a Queue. 3. Create a Chat Button with the Queue created in Step 2. 4. Create a Chat Deployment. 5. Create Embedded Service Deployment. ....
Salesforce Einstein BOT conversations can be transferred to Queue(Omni-Channel Queues) Another Bot Skills(Skill Based Routing) Note:Once the Bot transfers it, Omni-Channel process kicks in. Help Articles:1. To Queuea. https://help.salesforce.com/articleView?id=000351918&language=en_US&mode=1&type=1b. https://help.salesforce.com/articleView?id=sf.bots_service_transfer_queue.htm&type=5 ....
1. Automated Invitationa. Small window Pops up in the screen to start the Chat.Automated Invitation Animation Setup:2. Chat Buttona. Doesn't popup.
prepopulatedPrechatFields attribute can be used to pre-populate Pre-Chat Form Fields in Salesforce Embedded Service Chat. Sample Code: embedded_svc.settings.prepopulatedPrechatFields = { FirstName: "Magulan", LastName: "Duraipandian", Email: "[email protected]" }; Output: https://youtu.be/iCIb-JN3Z84
1. Select Enable Queue under Chat Button. 2. Set the Overall Queue Size. In my example, I have set it to 3. So, if all the agents are at 100% ....
<liveAgent:clientChatQueuePosition /> in Salesforce Chat can be used to show the Queue position. Sample Code: <apex:page showHeader="false"> <style> body { overflow: hidden; width: 100%; height: 100%; padding: 0; margin: 0 ....
embedded_svc.settings.language should be adjusted to display the Chat in the specified language.For example, embedded_svc.settings.language = 'fr' will display the information in French. Supported Languages - https://help.salesforce.com/articleView?id=faq_getstart_what_languages_does.htm&type=5
Total amount of time in seconds in which an agent’s queue was full.This field would capture the value of the time (seconds) the agent is at full capacity which is ....