Work Item Size and Agent Capacity Salesforce Chat
Omni-Channel is a work routing system.Omni-Channel works on the concept of Work Items. Each time a case is assigned to a queue, a work item is created and pushed to ....
Tag: Salesforce Chat
Adding same user to multiple Chat configuration at a time in Salesforce
The chat capacity is defined in the configuration.Users can be assigned to only one Chat configuration at a time. If you assign the same user to a second Chat configuration, ....
We can’t load this chat, because something went wrong – Salesforce Chat Issue
1. Check the OWD on Chat Transcript Object.If it is set to private, then you cannot view the Chat Transcript unless you are the owner or it is shared with ....
How to test Salesforce Embedded Service Chat Code?
Using GitHub, we can easily test the Salesforce Embedded Service Deployment Chat Code Snippet. To test the Embedded Service Deployment Code snippet, please follow the below steps: 1. Create a ....
Salesforce Chat button showing offline when agents are online
1. Check the below article.https://help.salesforce.com/articleView?id=000316800&language=en_US&type=1&mode=12. Make sure the user is Service Cloud user.3. Make sure the user is Chat User.4. Also, use the Supervisor tab(very handy) to check the Agent's ....
Route Chats via Skills-Based Routing for Omni-Channel in Salesforce
Skills-based routing allows work items to be routed using more sophisticated and dynamic criteria than queue-based routing. 1. Enable "Enable Skills-Based Routing". 2. Add Skills in ....