Salesforce Chats can be ended by Agents BOTs Visitors embedded_svc.addEventHandler() can be used for listening onChatEndedByChasitor, onChatEndedByAgent and onChatEndedByChatbot events. Sample Code: embedded_svc.addEventHandler( "onChatEndedByChasitor", function( data ) { console.log( 'Chat was ended ....
1. Create a Picklist Field for Skill selection in the Case object/entity. 2. Create a Skill Picklist Field for Skill-Based Routing Rules in the Chat Transcript object/entity. 3. Create a ....
Enable "Disable Auto Greeting on Transfer/Conference" in the Salesforce Chat Agent Configuration to suppress Auto Greeting when the Chat is Transferred or during Conference. 1. Go to Salesforce Setup. 2. ....
Use the following steps to pass values to custom fields on the Salesforce Chat Transcript object(LiveChatTranscript). 1. Create the Custom Fields on the Salesforce Chat Transcript object(LiveChatTranscript). 2. Add the ....
For Salesforce Chat Timer for Agent and Visitor Last Messages, we can make use of Lightning Aura Component. In the Lightning Aura Component, we can make use of lightning:conversationAgentSend, lightning:conversationNewMessage ....
To initiate Chat on click of a Button from Salesforce Experience Cloud Site, we can make use of Lightning Web Component, Channel Menu and embedded_svc.liveAgentAPI.startChat(). Sample Lightning Web Component: HTML: <template> ....
Domain is not whitelisted for this deployment Salesforce Chat Exception is thrown since the Site Referrer is not configured properly on the Chat Deployment. 1. Go to the Webpage where ....
Salesforce Pre-Chat API can be used to find the existing Case records using Custom Field for matching the records. Check the following for reference. Sample Case Custom Field for Matching ....
Screen Flow can be embedded in Lightning Web Component using lightning-flow tag. The Lightning Web Component can be used in Chat Messages (Text) on the Embedded Service Deployment to show ....
Salesforce Chat REST API can be used to initiate a Chat, send message and also end the chat. "Chat API Endpoint" in Salesforce Setup should be used to make the ....