How to Initiate and send Salesforce Chat Message using REST API?
Salesforce Chat REST API can be used to initiate a Chat, send message and also end the chat. "Chat API Endpoint" in Salesforce Setup should be used to make the ....
Tag: Salesforce Chat
Manage separate Capacity for Salesforce Chat and Case Service Channels
Pilot feature Interrupt Long-Running Work to Handle Time-Sensitive Work can be used to manage separate Capacity for Salesforce Chat and Case Service Channels. Reference Article: https://help.salesforce.com/s/articleView?id=release-notes.rn_omnichannel_capacity_pools.htm&release=242&type=5 Check the following configurations ....
Salesforce Chat Browser Notification
Follow the below steps for Salesforce Chat Browser Notification. 1. Allow Notifications for your Browser in your OS Settings. If you are using Windows, then go to Notifications and select ....
Salesforce Chat LiveAgent SwitchServer Response
Salesforce SwitchServer response is returned when the Chat Live Agent instance URL is not correct for the Organization Id in the REST API Request. Example: Make a GET request to ....
Salesforce Chat Offline Contact Creation
By default, we can create case from Offline Support Form. So, in order to create Contact record, we can capture the Contact details by creating additional fields in Case object ....
How to make Salesforce Pre-Chat fields autopopulate and not editable in Experience Cloud Site?
Using custom Lightning Web Component as Pre-Chat page, we can make Pre-Chat fields autopopulate and not editable in Experience Cloud Site. Sample Lightning Web Component: HTML: <template> <lightning-card title="Pre-Chat Form"> ....
liveAgent:clientChatFileTransfer in Salesforce Custom Chat Page
liveAgent:clientChatFileTransfer helps Chat visitor to upload documents or attachments when the Agents request it in live Chat Session. Sample Chat Page: <apex:page showHeader="false"> <style> body { overflow: hidden; width: 100%; ....
Update Salesforce Embedded Service Chat Header
In this Blog Post, I have avoided using Logo and Agent Name in the Salesforce Embedded Service Chat Header. To remove Logo and Agent Name in the Salesforce Embedded Service Chat Header, ....
How to redirect users to a different page when agents are offline to accept Salesforce Chats?
We can redirect users to a different page when agents are offline or not available to accept Salesforce Chats. Note: This is applicable to legacy Salesforce Chat and not the ....
Salesforce Your conference request can’t go through because the agent doesn’t have view access Exception
This "Your conference request can't go through because the agent doesn't have view access" exception is thrown when the agent is trying to transfer to an user who doesn't have ....