Sample SOQL: SELECT COUNT( LiveChatTranscriptId ) FROM LiveChatTranscriptEvent WHERE Type = 'TransferredToButton' AND LiveChatTranscript.Status = 'Completed' AND CreatedDate = LAST_N_DAYS:7 Output:
Sample Code:Integer i = 0;Long total = 0;for ( LiveChatTranscript chat : [ SELECT Id, CreatedDate, RequestTime FROM LiveChatTranscript WHERE OwnerID = '00G5f000000aT2F' ] ){ i += 1; total ....
Salesforce Chat Transcript Status will be set to Blocked when the Agent blocks the Visitor. Please check the following post for more additional information. Chat status will be set to ....
Requirement:1. Route Chats from Gold Membership contacts to Gold Membership Queue agents.2. Route Chats from Silver Membership contacts to Silver Membership Queue agents.3. Route Chats from Partner Membership contacts to ....
embedded_svc.liveAgentAPI.startChat() can be used to invoke Embedded Service Chat on click of a button in Salesforce. For custom website(not force.com site), check the following link. https://www.infallibletechie.com/2021/08/how-to-invoke-embedded-service-chat-on.html 1. Create a Visualforce ....
1. Create a Chat Agent configuration. 2. Disable Chat Transfer settings. Output:
1. Create a Flow to create Case record. The flow will be called from the BOT when the Chat is transferred to the agent. 2.Create the following trigger on AgentWork ....
1. Create the following Apex class.Apex Controller:public class ChatAcceptedController { @AuraEnabled public static void updateCase( String strChatTranscriptId, String strUserId ) { LiveChatTranscript objChatTranscript = [ SELECT Id, CaseId ....
Decline (Timeout) happens when the agent don't accept the Chat within the Push Timeout. To know more about Push Timeout, please check the following: https://www.infallibletechie.com/2021/07/how-to-assign-chat-to-other-available.html Routing Configuration: Sample Chat Transcript ....
Output: If you are looking for from BOT, then there is a known issue.https://trailblazer.salesforce.com/issues_view?id=a1p4V000001qL7BQAU&title=chat-button-s-customer-time-out-setting-not-respected-when-bot-transfers-chat-using-transfer-rule-action-and-time-out-is-set-above-bot-default-timeo