Tag: Salesforce Chat

Sample Code:Aura Component:<aura:component implements="flexipage:availableForAllPageTypes" access="global">    <lightning:omniToolkitAPI aura:id="omniToolkit" />    <lightning:conversationToolkitAPI aura:id="conversationKit"/>      <aura:handler event="lightning:omniChannelWorkAccepted" action="{!c.onWorkAccepted}"/>    </aura:component>  JavaScript Controller:({            onWorkAccepted:function( component,event,helper ) {                console.log( 'Inside the Work Acceptance' );        ....

The Custom Detail is displayed to agents in the footer widget and in the Chat Details page in the Salesforce Console while the chat is active. So, the Custom Details ....

Sample Code:Integer i = 0;Long total = 0;for ( LiveChatTranscript chat : [ SELECT Id, CreatedDate, RequestTime FROM LiveChatTranscript WHERE OwnerID = '00G5f000000aT2F' ] ){        i += 1;    total ....

Salesforce Chat Transcript Status will be set to Blocked when the Agent blocks the Visitor. Please check the following post for more additional information. Chat status will be set to ....

1. Create a Chat Agent configuration. 2. Disable Chat Transfer settings. Output: