How to calculate Agent total spent time on Chat in Salesforce?
Report on Agent Work object/entity can be used to calculate Agent total spent time on Chat in Salesforce. 1. Create a Report Type on Agent Work entity. 2. Create a ....
Tag: Salesforce Chat
Salesforce Pre Chat for Embedded Service using Lightning Aura Component
Sample Code: Aura Component: <aura:component implements="lightningsnapin:prechatUI"> <lightningsnapin:prechatAPI aura:id="prechatAPI"/> <aura:handler name="init" value="{!this}" action="{!c.onInit}" /> <aura:attribute name="startBool" type="Boolean" default="false"/> <aura:attribute name="errorBool" type="Boolean" default="false"/> <aura:attribute name="firstName" type="Boolean" default="false"/> ....
Calling Apex from Salesforce PreChat API
Sample Code: <aura:component implements="lightningsnapin:prechatUI" controller="PreChatController"> If you are using Site, then do the below steps. 1. Go to the Site. 2. Click Public Access Settings. 3. Add the Apex Class to the Apex Class ....
Block Visitor or Spam Block from Chat Salesforce
1. Create a Chat Agent Configuration. 2. Enable "Visitor Blocking Enabled". 3. Add Agents or their profiles to it. 4. Now agents can view Block icon. Block Unwanted Chat customers:https://help.salesforce.com/articleView?id=sf.live_agent_block_IPs_enduser.htm&type=5 ....
How to assign the Chat to other available agents when the agent is not accepting the Chats in Salesforce?
Use Push Time-Out (seconds) to assign the Chat to other available agents when the agent is not accepting the Chats in Salesforce. Push Time-Out is the amount of time given ....
How to get Chat Transcript field value in Salesforce Embedded Chat?
1. Create a Custom Field in Chat Transcript object. 2. Create the same Custom Field in Contact object. 3. Add the Custom field from Contact to the Embedded Service Chat ....
How to route Chats to different Skills with one Routing Configuration in Salesforce?
1. Enable Skills-Based Routing under Omni-Channel Settings. 2. Create a Custom Field in Chat Transcript object. I have created Skill__c(Picklist field) to route chats based on the Skill selection. 3. ....
How to save custom field value on Chat Transcript object(LiveChatTranscript) in Salesforce?
Sample Pre-Chat Visualforce Page Code: <apex:page showHeader="false" standardStylesheets="false" sidebar="false" title="Pre-Chat Form" cache="false"> <!-- form id should be used in getElementById() --> <script type="text/javascript"> (function() { function ....
Salesforce Chat License
Chat User License is needed for agents to accept and assist the customers via Salesforce Chat feature. So, kindly check whether enough Chat User licenses are available in Salesforce Company ....
Salesforce Survey implementation with Experience Cloud(Community Cloud) and Embedded Chat
1. Make sure Service Cloud and Chat User check boxes are enabled for you. 2. Enable Omni-Channel Settings. 3. Enable Chat Settings. 4. Create a Routing Configuration. 5. Create a ....