To create Case records for Salesforce WhatsApp Messaging Sessions, we can make use of Record Triggered Flow on Agent Work entity. Sample Flow: Flow Start Element: Fetch Messaging Session Get ....
Note:To configure Survey in Salesforce Messaging Channels, Feedback Management - Starter and Feedback Management - Growth licenses are needed.Reference Help article:https://help.salesforce.com/s/articleView?id=sf.task_distribute_surveys_using_digital_engagement_channels.htm&type=5 1. Create a Permission Set. In System Permissions, enable ....
Using the following setup and implementation, we can send SMS notification using Salesforce Flow. In the following implementation, I have used a custom object. Messaging Channel is needed. It's not ....
If Start Conversation Quick Action is missing on the Messaging End User in Salesforce, find the compact layout assigned to the profile. Add the Messaging Channel field to the Compact Layout ....
Standard Messaging Session Transfer feature is not currently available in Salesforce. Vote for the following idea for the standard Messaging Session Transfer feature in Salesforce. https://ideas.salesforce.com/s/idea/a0B8W00000GdmJtUAJ/messaging-agent-transfers If the above Standard ....
closeTab() from lightning:workspaceAPI can be used to end the Messaging Session. 1. Create the following Lightning Aura Component. Component: <aura:component implements="flexipage:availableForAllPageTypes" access="global"> <lightning:workspaceAPI aura:id="workspace"/> <lightning:button label="End Messaging Session" onclick="{!c.closeFocusedTab}"/> </aura:component> ....
Messaging Error Codes starting with two (2xxx) indicate that the problem is with the destination address. 2002 - Can't send messages to this recipient because they blocked you. 1. This ....
For setting up WhatsApp Channel with all the required configuration, use the following link https://www.infallibletechie.com/2021/03/how-to-route-whatsapp-messages-to.html 1. Go to Bot Overview and add the WhatsApp Channel in Connection. 2. Setup the ....
Messaging Channel Configuration: Conversation:
1. Add "Messaging User" to the user's Permission Set License Assignments.2. Check whether the user has "Configure Messaging" permission via profile or permission set.