Files are stored in ContentDocument entity. Use this soql to find the ContentDocumentId. SELECT ContentDocumentId FROM ContentDocumentLink WHERE LinkedEntityId = '<MessagingSessionId>' Example: 1. Run the below SOQL.SELECT ContentDocumentId FROM ContentDocumentLink WHERE LinkedEntityId ....
1. Use Start Conversation button. 2. Send a message. You will see a banner like below. When the customer responds, it will send the message directly to the agent who initiated ....
1. Configure Error Handler Dialog. 2. Instead of Transfer to Agent use Show a Menu with Options. Add some user friendly message to the user. Output:
Sample Code:MessagingEndUser objMsgUser = new MessagingEndUser();objMsgUser.ContactId = '<ContactId>';objMsgUser.MessagingChannelId = '<Messaging Channel Id>';objMsgUser.MessagingConsentStatus = 'ImplicitlyOptedIn';objMsgUser.MessageType = 'Text';//For SMS Channel/*The phone number or Facebook page ID associated with this Messaging end user.*/objMsgUser.MessagingPlatformKey ....
1. Create a Dialog or use the existing End Chat Dialog. 2. Use Rules and select End Chat in the Rule Action. Output:
When an error or exception occurs, Bot immediately transfers the Messaging Session to an agent(Omni-Channel).Error Handler Dialog can be used to avoid this issue. Using Error Handler Dialog, we can ....
Einstein Bot can be used to handle incoming SMS Messages without an Agent. If the user need to connect with an Agent, we can transfer the session to an Agent ....
WhatsApp Messages can be handled and addressed via Salesforce using Digital Engagement Messaging feature. Messages will be routed to Omni-Channel and the agents can address the customer's concern.Note:1. Messaging should ....
We cannot update Messaging User Account and Messaging User Contact on the Messaging Session. They are read only and not writable. Only Case, Lead, and Opportunity are editable. If you ....
Note: 1. Digital Engagement license is required to use this feature. 2. SMS Channel should be setup in the org. Follow the below link for setting up. https://www.infallibletechie.com/2020/12/sms-channel-setup-in-digital-engagement.html Follow the ....