Unable to Edit Messaging Channel in Salesforce Setup
1. Add "Messaging User" to the user's Permission Set License Assignments.2. Check whether the user has "Configure Messaging" permission via profile or permission set.
Tag: Salesforce Digital Engagement Messaging
Send Images or Files from Salesforce through SMS
Note:You need Digital Engagement Messaging License to do this.1. Open the Lead or Contact to whom the Images or Files should be sent.2. Click Start Conversation.3. Click "Attach a file" ....
How to track failed/undelivered messages in Salesforce Digital Engagement Messaging?
In ConversationEntry entity, MessageStatusCode will be populated if the messages are undelivered. So, query the ConversationEntry entity with MessageStatusCode to track failed or undelivered Messages in Salesforce Messaging. SOQLs: SELECT ....
This record doesn’t have any associated Messaging Users. Ensure that any Messaging Users are set up properly and that they haven’t opted out of Messaging in Salesforce
"This record doesn't have any associated Messaging Users. Ensure that any Messaging Users are set up properly and that they haven't opted out of Messaging" 1. Check whether the Agent ....
How to end the Messaging Session using Einstein Bot and Business Hours in Salesforce?
The benefit of the business hours in WhatsApp channel or other Messaging Channels is that, No Agent Dialog will be called from the Einstein BOT when the requests are made ....
Digital Engagement Messaging Usage in Salesforce
Check this AppExchange Dashboard - https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000G0z5fUAB (Or) 1. Go to Company Information in Setup. 2. Navigate to the "Usage-based Entitlements". Check the below Entitlements. a. Maximum Billed Blast Conversations for ....
Files attached to Messages in Salesforce Messaging
Files are stored in ContentDocument entity. Use this soql to find the ContentDocumentId. SELECT ContentDocumentId FROM ContentDocumentLink WHERE LinkedEntityId = '<MessagingSessionId>' Example: 1. Run the below SOQL.SELECT ContentDocumentId FROM ContentDocumentLink WHERE LinkedEntityId ....
How to stop invoking Einstein Bot while sending outbound messages to the customers in Salesforce Messaging?
1. Use Start Conversation button. 2. Send a message. You will see a banner like below. When the customer responds, it will send the message directly to the agent who initiated ....
How to avoid transferring Messaging Session to an Agent when an exception occurs in Salesforce Einstein Bot?
1. Configure Error Handler Dialog. 2. Instead of Transfer to Agent use Show a Menu with Options. Add some user friendly message to the user. Output:
How to create Messaging End User using Apex in Salesforce?
Sample Code:MessagingEndUser objMsgUser = new MessagingEndUser();objMsgUser.ContactId = '<ContactId>';objMsgUser.MessagingChannelId = '<Messaging Channel Id>';objMsgUser.MessagingConsentStatus = 'ImplicitlyOptedIn';objMsgUser.MessageType = 'Text';//For SMS Channel/*The phone number or Facebook page ID associated with this Messaging end user.*/objMsgUser.MessagingPlatformKey ....