Note: 1. Digital Engagement license is required to use this feature. 2. SMS Channel should be setup in the org. Follow the below link for setting up. https://www.infallibletechie.com/2020/12/sms-channel-setup-in-digital-engagement.html Follow the ....
Note: 1. Digital Engagement license is required to use this feature. 2. SMS Channel should be completed before setting up the routing as per the below steps. To start handling ....
Exception: Can't assign permission set Messaging Setup Flow to user. The user license doesn't allow the permission: Messaging Agent Resolution: 1. Make sure the user is assigned to the Messaging ....
Note: You need Digital Engagement Messaging to try the below. To know more about it check - https://www.infallibletechie.com/2020/04/digital-engagement-messaging-in.html Agent-initiated outbound messaging is available only on the SMS text message channel. ....
1. Go to Channel-Object Linking under Setup. 2. Click "New Linking Rule". 3. Select a Channel. 4. Select the Object. 5. Set the Linking Logic.
It supports1. Queue-Based Routing2. Skills-Based Routing
Digital Engagement Messaging allows customers to start conversations by sending texts to your designated phone number or sending Facebook Messenger messages to your Facebook page. Incoming messages are displayed in ....
Channel-Object Linking in SalesforceCreate rules to quickly link channel interactions to objects such as contacts. You can fine-tune these rules so that linking happens automatically, or so that your agents ....
There are two ways you can end a Messaging session 1. Ending it directly from the Messaging session when the conversation is over. 2. Messaging Sessions list view. From the ....
To start handling Facebook Messages from the customer in Salesforce, use the following steps for Configuring Facebook Channel in the Setup. 1. Go to Messaging Settings. 2. Click New Channel ....