Einstein BOTs Salesforce
Salesforce Einstein BOT Context Variable "LiveChatTranscript.Id" will be null if the Routing Type is not either 'Omni-Channel' or 'Button Skills'. So, the RoutingId will be null if you choose Choice, ....
Using Hidden Pre-Chat Hidden fields, we can pass data to the Omni-Channel Flow. Next, in the Omni-Channel Flow, we can update the Messaging Session record with the Pre-Chat Hidden Fields. ....
embedded_svc.settings.extraPrechatFormDetails can be used to pass data from Chat to Einstein BOT in Salesforce. Note: This Blog Post is applicable only for Chat feature and not for Messaging feature. 1. ....
Salesforce Einstein BOT Copilot Action: Answer Questions with Knowledge will help answering questions from the visitors based on the information from the relevant Knowledge articles. Note: This feature will work ....
Following Channels are supported in Salesforce Einstein BOT. SMS(Long Code, Short Code, Toll-Free) Facebook Chat(LiveAgent) Messaging for In-App and Web WhatsApp We can connect Salesforce Einstein BOT to the above ....
The Confused Salesforce Einstein BOT dialog helps to address customers requests that are out of scope for the Einstein BOT. The Einstein BOT uses the messages displayed in this Confused ....
System Context Variable ReferrerBotId can be used to check whether the BOT was invoked from BOT to BOT transfer. To display the BOT Id, use this format {!$System.ReferrerBotId}. ReferrerBotId will ....
Salesforce Auto-Launched flow can be used to retrieve field values from Salesforce Einstein BOT Object Search. Unfortunately, using Set Variable element in the Einstein BOT Builder, we cannot set Object's ....
Set Routing Type component on the Einstein BOT can be used to invoke Salesforce Omni-Channel. The output from this should be used in the Transfer Dialog to transfer the session ....
In this Blog Post, I have used Salesforce Messaging for In-App and Web to invoke the BOT. We have to display and Launch Salesforce Messaging for In-App and Web on ....