Einstein BOTs Salesforce
Issue: Salesforce Einstein BOT Context Variable Routable Id is null or blank. Resolution: For Chat Transcript, please check the following https://www.infallibletechie.com/2024/12/salesforce-einstein-bot-context-variable-livechattranscript-id-null.html For Messaging Channel, in the Context Variable Routable Id(RoutableId), ....
Salesforce Einstein BOT can be used to create Case only when Agents are unavailable. 1 "Check Availability for Routing" Flow Component can be used to find whether any agents are ....
In order to route the Salesforce Enhanced WhatsApp channel messages to the Einstein BOT, we have to make use of Omni-Channel Flow. In the Omni-Channel Flow, use Route Work Flow ....
Salesforce Einstein BOT Context Variable "LiveChatTranscript.Id" will be null if the Routing Type is not either 'Omni-Channel' or 'Button Skills'. So, the RoutingId will be null if you choose Choice, ....
Using Hidden Pre-Chat Hidden fields, we can pass data to the Omni-Channel Flow. Next, in the Omni-Channel Flow, we can update the Messaging Session record with the Pre-Chat Hidden Fields. ....
embedded_svc.settings.extraPrechatFormDetails can be used to pass data from Chat to Einstein BOT in Salesforce. Note: This Blog Post is applicable only for Chat feature and not for Messaging feature. 1. ....
Salesforce Einstein BOT Copilot Action: Answer Questions with Knowledge will help answering questions from the visitors based on the information from the relevant Knowledge articles. Note: This feature will work ....
Following Channels are supported in Salesforce Einstein BOT. SMS(Long Code, Short Code, Toll-Free) Facebook Chat(LiveAgent) Messaging for In-App and Web WhatsApp We can connect Salesforce Einstein BOT to the above ....
The Confused Salesforce Einstein BOT dialog helps to address customers requests that are out of scope for the Einstein BOT. The Einstein BOT uses the messages displayed in this Confused ....
System Context Variable ReferrerBotId can be used to check whether the BOT was invoked from BOT to BOT transfer. To display the BOT Id, use this format {!$System.ReferrerBotId}. ReferrerBotId will ....