How to track the Salesforce Einstein BOT Usage?
Maximum Chatbot Engaged Sessions Allowed should be checked in the Company Information to track the Salesforce Einstein BOT Usage. 1. Go to Company Information in the Salesforce Setup. 2. Check ....
Tag: Salesforce Einstein Bot
Einstein BOTs Salesforce
Salesforce Einstein BOT Object Search
Object Search can be used in the Salesforce Einstein BOT to search records. Object Search in the Salesforce Einstein BOT allows us to search records without using Flow or Apex. ....
Salesforce Chat in the Home Page
We can use Salesforce Chat in the Home Page by using the Chat Code Snippet in a Visualforce Page. The Visualforce Page should be added to the Lightning Home Page. 1. ....
How to handle Salesforce Einstein BOT Question with Dynamic option without selection?
To handle Salesforce Einstein BOT Question with Dynamic option without selection, "Repairing Misunderstanding" should be used. "Move on to next dialog step (Even if variable isn't filled)" option will move ....
Display Context Variable in Salesforce Einstein BOT
{!$Context.VariableName} should be used to display Context Variable in Salesforce Einstein BOT. 1. Extract the BOT. <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <Package xmlns="http://soap.sforce.com/2006/04/metadata"> <types> <members>WhatsApp_Bot</members> <name>Bot</name> </types> <version>59.0</version> </Package> 2. Add ....
Salesforce Question with Options Messaging Component
Salesforce Question with Options Messaging Component allow us to display options for user selection. The users can select the Options that are available for selection. In this Blog Post, I have ....
Salesforce Time Selector Messaging Component
Salesforce Time Selector Messaging Component can be used for Date Time Selection. Sample Time Selector Component: For example, we can use the Salesforce Time Selector Messaging Component in Enhanced Einstein ....
Enhanced BOT and Standard BOT in Salesforce
Please check the following for the difference between Enhanced BOT and Standard BOT in Salesforce. Enhanced BOT Enhanced BOTs use Omni-Channel Flow for routing to agents, bots, queues, and skills, and ....
How to allow Salesforce Agents to Transfer to BOT in Messaging for In-App and Web?
Using Transfer icon, Salesforce Agents can transfer the active Chat Session to an Omni-Channel Flow. In the Omni-Channel flow, we can use Route Work element to route the Session to ....
Query Salesforce Einstein BOT Intent Detection
SOQL query on the ConversationDefinitionEventLog object/entity can be used to query Salesforce Einstein BOT Intent Detection. Sample SOQL: SELECT Id, EventDetails, EventLabel, EventTarget, StepType FROM ConversationDefinitionEventLog WHERE CreatedDate = TODAY ....