Einstein BOTs Salesforce
To greet Salesforce Experience Cloud Site Users from the Einstein BOT in Messaging for In-App and Web, Hidden Pre-Chat field can be used. 1. . Create a Custom Field in ....
If you are using your custom website, then please check the following. https://www.infallibletechie.com/2022/11/greet-customers-without-pre-chat-form-in-salesforce-chat.html Note: The following steps are for Embedded Service Deployment Chat. 1. Create a Custom Field in Chat ....
In order to send URL Link or Hyperlink from the Salesforce Einstein BOT when using Messaging for In-App and Web, use the Enhanced Link component. 1. Create a Messaging Component ....
Runtime Base URL in Salesforce Einstein BOT can be used to check Salesforce Einstein BOT status using REST API. 1. Go to Bot Builder. 2. Select Overview Page. 3. In Connections ....
To set Language in Salesforce Einstein Bot, we use Rule Action "Set Conversation Language" in Salesforce. 1. Go to "Translation Language Settings" in Salesforce Setup. Enable it and add the ....
In order to route the Messaging Session to Einstein BOT, we must use the Omni-Channel Flows.Reference Article:https://help.salesforce.com/s/articleView?id=sf.messaging_considerations_bots.htm&type=5 1. Create Omni-Channel Flow. Use Route Work action to route the Messaging Session ....
We can route Salesforce Messaging for In-App and Web Sessions to BOT when agents are Offline or Unavailable and route to the queue when agents are available using Omni-Channel Flow. ....
Object Search can be used to search and display Knowledge Article in Salesforce Einstein BOT. Sample BOT: Welcome Dialog: Main Menu Dialog: Dialog to Display Knowledge Article: I have set ....
If you are going to use Experience Cloud Site, then use the following link. https://www.infallibletechie.com/2023/09/greet-customers-in-salesforce-einstein-bot-without-pre-chat-from-experience-cloud-site.html We can use Einstein BOT Context Variable to greet Customers without Pre-Chat Form in Salesforce ....
To show Picklist Field Values Dynamically in the Salesforce BOT, use Flow to fetch Picklist values from the Picklist Value Info Object and use it as the Dynamic choices in ....