Enhanced BOT and Standard BOT in Salesforce
Please check the following for the difference between Enhanced BOT and Standard BOT in Salesforce. Enhanced BOT Enhanced BOTs use Omni-Channel Flow for routing to agents, bots, queues, and skills, and ....
Tag: Salesforce Einstein Bot
Einstein BOTs Salesforce
How to allow Salesforce Agents to Transfer to BOT in Messaging for In-App and Web?
Using Transfer icon, Salesforce Agents can transfer the active Chat Session to an Omni-Channel Flow. In the Omni-Channel flow, we can use Route Work element to route the Session to ....
Query Salesforce Einstein BOT Intent Detection
SOQL query on the ConversationDefinitionEventLog object/entity can be used to query Salesforce Einstein BOT Intent Detection. Sample SOQL: SELECT Id, EventDetails, EventLabel, EventTarget, StepType FROM ConversationDefinitionEventLog WHERE CreatedDate = TODAY ....
Greet Salesforce Experience Cloud Site Users from BOT in Messaging for In-App and Web
To greet Salesforce Experience Cloud Site Users from the Einstein BOT in Messaging for In-App and Web, Hidden Pre-Chat field can be used. 1. . Create a Custom Field in ....
Greet Customers in Salesforce Einstein BOT without Pre-Chat from Experience Cloud Site
If you are using your custom website, then please check the following. https://www.infallibletechie.com/2022/11/greet-customers-without-pre-chat-form-in-salesforce-chat.html Note: The following steps are for Embedded Service Deployment Chat. 1. Create a Custom Field in Chat ....
Send Hyperlink from BOT in Salesforce Messaging for In-App and Web
In order to send URL Link or Hyperlink from the Salesforce Einstein BOT when using Messaging for In-App and Web, use the Enhanced Link component. 1. Create a Messaging Component ....
How to check Salesforce Einstein BOT status using API?
Runtime Base URL in Salesforce Einstein BOT can be used to check Salesforce Einstein BOT status using REST API. 1. Go to Bot Builder. 2. Select Overview Page. 3. In Connections ....
How to set Language in Salesforce Einstein Bot?
To set Language in Salesforce Einstein Bot, we use Rule Action "Set Conversation Language" in Salesforce. 1. Go to "Translation Language Settings" in Salesforce Setup. Enable it and add the ....
Route Messaging Sessions to BOT in Salesforce Messaging for In-App and Web
In order to route the Messaging Session to Einstein BOT, we must use the Omni-Channel Flows.Reference Article:https://help.salesforce.com/s/articleView?id=sf.messaging_considerations_bots.htm&type=5 1. Create Omni-Channel Flow. Use Route Work action to route the Messaging Session ....
Route Salesforce Chats to BOT when agents are Offline
We can route Salesforce Messaging for In-App and Web Sessions to BOT when agents are Offline or Unavailable and route to the queue when agents are available using Omni-Channel Flow. ....