Salesforce Einstein Bot Escalation Metric
An escalation in Salesforce Einstein BOT is any attempt to transfer to an agent, queue, or another Einstein BOT. The transfer was initiated due to an error or exception or ....
Tag: Salesforce Einstein Bot
Einstein BOTs Salesforce
Salesforce Article Answers in Einstein Bot
Salesforce Article Answers with Einstein Bot helps us avoid transferring Chats to agents when Knowledge articles can assist the customers. 1. As an admin make sure Knowledge User check box ....
How to transfer from BOT to a Queue in Salesforce?
Using Rule Action, we can transfer Chats from BOT to a Queue in Salesforce. Sample Rule Actions: In the above example, in the first Rule Action, "Set Routing Type" is ....
Error Handler Dialog missing in Salesforce Einstein BOT
Error Handler Dialog missing in Salesforce Einstein BOT The Error Handler system dialog is available for new bots created after Salesforce Spring '21 Release. For the existing Bots, you can ....
Call Apex for message sent in Salesforce Embedded Service Chat
In the following example, if the message is in the format "Case Number:XXXXXXX", then the case number after colon will be passed to Apex to find the Case Status. Sample ....
How to setup Einstein BOT in Salesforce Experience Cloud Site?
1. Enable "Service Cloud User" and "Chat User" on your User Detail. 2. Go to Omni-Channel Settings in Setup and enable "Enable Omni-Channel". 3. Go to Chat Settings in set ....
REQUIRED_FIELD_MISSING – Missing required input parameter Exception in Salesforce Einstein BOT
REQUIRED_FIELD_MISSING - Missing required input parameter Exception in Salesforce Einstein BOT occurs when the required input parameter is not passed to the Apex Action from the BOT. Sample Code: @InvocableVariable( ....
Display List of Objects for User Selection in Salesforce Einstein Bot
We can display list of objects for selection in Salesforce Einstein Bot. In the following example, I will be using Flow to retrieve records and Bot to display them. Sample ....
Salesforce Einstein BOT Versions Limit
It is very very important to understand the Limits before implementing or developing Salesforce Einstein BOT versions. Versions per Salesforce Einstein BOT is only 20. Reference Article: https://help.salesforce.com/s/articleView?id=sf.bots_service_limitations.htm&type=5
How to display list of records retrieved from Flow in Salesforce Einstein Bot?
Sample Flow: Sample Einstein Bot: Output: