Einstein BOTs Salesforce
Salesforce Einstein BOT will display the API Name of the Variable whenever the value is null or blank. 1. Do a null check before displaying the variable to the customers. ....
Salesforce Einstein BOT Backup Rule will be triggered when the action doesn't result in any choices to display to your customer. Please check the following simple implementation: Sample Backup Rule Setup: ....
Call Dialog: Call Dialog retains the context of the conversation and returns the conversation back to the original dialog after the second dialog(called dialog) is completed. Redirect to Dialog: Redirect ....
1. Open Bot Overview. 2. Under Settings section, check "Bot performs actions as". 3. Set Debug Log for Platform Integration if "Basic Chatbot User" is used. Sample Debug Log for ....
1. Check the Session Logs and troubleshoot the issue. Session log will capture the error. Sometimes, the exception may be from Flow or Apex. 2. Use Omni-Channel routing for Queue-based ....
1. Create a Flow to create Case record. The flow will be called from the BOT when the Chat is transferred to the agent. 2.Create the following trigger on AgentWork ....
1. Create the following Apex class.Apex Controller:public class ChatAcceptedController { @AuraEnabled public static void updateCase( String strChatTranscriptId, String strUserId ) { LiveChatTranscript objChatTranscript = [ SELECT Id, CaseId ....
If you get "Hmm, looks like there's no connection. Try reconnecting or come back later." exception in Salesforce, it might be due to the storage limit.Check your data storage.Use the ....
1. Get the session id. 2. Use Data Loader. Sample SOQL: SELECT ConversationDefinitionId, CreatedById, CreatedDate, DialogDefinitionId, EventDateTime, EventLabel, EventTarget, EventTargetType, EventTimestamp, EventUuid, Id, IsDeleted, LastModifiedById, LastModifiedDate, LogLevel, LogType, ParentId, PreviousEventLogId, ....
Disable Pre-Chat Page in the Embedded Deployment. Output: